We care a lot about the individuals who make up the DealTrak family, which is why we’ve decided to give you the InsideTrak on a different member of the team each month – to learn more about what makes them tick.
In this instalment we’re finding out more about Lee Oldham, our client services supervisor who thinks the best part of his role are the people he works we – we have to agree with you on this!
1. Summarise your role in one paragraph:
I support the day to day running of the client services team, from answering calls and emails to improving internal processes, while also working closely with all areas of the business.
2. What’s the best part of your job?
It has to be the people who I work with.
3. Which one word do you think your colleagues would use to describe you?
4. And what word do you think best describes DealTrak?
5. What’s been the most satisfying moment of your DealTrak career so far?
Being promoted to the client services supervisor role, and making positive changes to the customer experience systems and processes.
6. What do you love about the DealTrak office?
Everything! But the games area – complete with pool table – has to be one of the best places! You can have a break and a chat with your colleagues, which I love doing.
7. Workplace wellbeing is something which is really important at DealTrak HQ, so what’s your favourite work perk?
The outside of work social activities, such as bowling and crazy golf. These evening socials also contribute to our quarterly and yearly charity fundraising efforts – which I think is fantastic.
8. If one of your colleagues could win an award (industry or office-related) who would it be and why?
This is the hardest question because we have so many deserving people! If pressed though, I would have to choose Fraser. He has only been with us for a few months and has already made a positive impact on the team.
9. What are your hopes for DealTrak in the coming year?
Put simply, continued growth.
10. What is the biggest challenge facing the industry over the next 12 months?
It has to be Brexit.