As part of our commitment to open and transparent communication with our customers, we have recently launched a new Client Portal: help.dealtrak.co.uk
This new method of raising and tracking issues with our Client Services Team provides several benefits for our clients:
Clear visibility of the status of any tickets raised with us, either via Email or the Portal directly
The ability to see all communication regarding a ticket in one place
The ability to see a full history of previous tickets raised by single person or amongst your whole organisation
The ability to communicate with our Client Services Team directly from the ticket itself
To use this new Portal, simply email firstname.lastname@example.org (and a sign-up email will be sent back) or if you’ve emailed us before, visit help.dealtrak.co.uk and follow the on screen instructions.
In the future, we plan to extend the capabilities of this portal to improve our service to you and have numerous additional features planned.
We appreciate any feedback regarding the Portal, and we will continue to tweak it to provide the best experience for our clients. Please see below for further examples of what your tickets will look like in this new system: